FAQ'S

Product info

Lax is a fashion forward and unique footwear brand, founded in 2013 by footwear designer, Shani Lax. we are based and manufactured in Tel Aviv, Israel.

LAX shoes are designed and produced by hand in Tel Aviv. Our shoes are made from the highest quality leathers. On occasion one or more components of the finished product are subject to change. In such an instance we will inform you prior to shipping should you wish to amend your purchase. .

Delivery

Within 24hours of purchase you will receive an email from the LAX team with confirmation of your order. We aim to ship all orders within 1-4 working days.You will receive a tracking number when your parcel has been sent.

Returns

We happily offer a 14 day exchange/refund policy on all online purchases. If you wish to return or exchange an item please notify us by mail. Exchange/refund will include LAX delivery costs and exclude the delivery costs of the returned items. We recommend that a Postal Tracking Service be used to return goods, and that a tracking number be provided.Only upon receipt of the returned goods can an exchange/refund be processed. We ask you to treat the product and its packaging with care. All shoes should be tried on a carpeted surface before wear. We request that shoes be returned in the same box they were delivered in, and that the shoe box be protected. If the items you receive are faulty please notify us by mail as soon as possible. Exchange/refund is offered at the discretion of the seller. For any other queries please contact us by mail laxshoes@gmail.com .

Availability

Please contact us with any queries regarding items and quantities. If an item is unavailable we will always be happy to let you know when it will be back in stock. Where possible we offer a bespoke service. This is offered at the original price of the item.

Size Guide

1. Stand on a piece of paper and trace the contours of your foot. 2. Place a mark at the end of your heel, and place another mark at the tip of your longest toe. 3. Measure the heel to toe mark and use the table below to find your size.

 

cm

EU

US

UK

JAPAN

22.8

35

5

2.5

21

23.5

36

6

3.5

22

23.8

37

6.5

4

22.5

24.5

38

7.5

5

23.5

25.1

39

8.5

6

24.5

25.4

40

9

6.5

25

25.7

41

9.5

7

25.5

26

42

10

7.5

26